MEMORIES UNLOCKED
A clear beginning for your memories.
These terms explain the desktop and laptop trial. A trial starts only when enrolment is open and you explicitly accept the displayed offer in your account. Paid subscriptions remain inactive.
Keep the terms you review
Download a dated, printable HTML copy of the trial terms. It contains no account information and can be saved in your browser downloads. Downloading or reading it does not start a trial.
Who provides the service
Memories Unlocked is operated by Daniel Sales, trading as Memories Unlocked.
Business correspondence address: 36 Rydal Avenue, Ramsgate, CT11 0PX, United Kingdom
For account, service or privacy questions, email support@memoriesunlocked.app. Trial places are available only when enrolment is open.
Your free trial
Account holders must be 18 or over.
When enrolment is open, a new, confirmed account receives 14 days from explicit acceptance of the displayed offer. Creating an account, viewing sample stories or visiting the website does not start the trial. Your account shows the server-recorded end date. Existing accounts continue on their current access without a new trial countdown. The initial group has up to five trial places; a place is available only while enrolment is open and capacity remains.
No card is required and there is no automatic charge. Optional paid access is planned at £3.99 per month and is not active. Any paid service will require a separate choice and its price, billing, cancellation and refund information before a purchase.
Storage and photographs
A trial account has 100 MB of private photo storage, meaning 100,000,000 bytes. Stored originals, selected pictures, edited versions, photo history, covers, smaller display copies and unfinished uploads count towards this allowance. Replacing or removing a selected picture can retain its original and history, so it may not free storage. Contact support if an interrupted upload needs reconciliation.
Supported uploads are JPG, PNG and WebP, up to 25 MiB per file. A file and any additional saved copies must fit the remaining account allowance. Manual editing is included; hosted AI photo processing is outside the trial offer.
When the trial ends
New saves, edits, uploads and collection restores pause at the trial end date. You then have 30 further days to view and download your memories. Your account shows the final read/export date. Ordinary access ends after that period; contact support for account or data requests.
There is no automatic payment. Ending access does not automatically delete your data. Account, support and recovery records follow the purpose and review criteria in the privacy notice. We review retention at least monthly and on relevant requests, closures, incidents or service changes. Recovery copies are restricted to recovery use. You may stop using the service and ask support about closing your account.
Keep a separate copy
Use Account & privacy to download a collection ZIP, or download selected stories and legacy notes. The collection-export tool currently supports up to 100 MiB per ZIP and its displayed record and photo limits. It reports an error rather than silently leaving items out. Contact support if your collection exceeds those limits.
Store downloaded files privately. A downloaded story or note can contain personal photographs, location information and messages; review it before sharing. Sharing a downloaded file does not give its recipient access to your account. Later changes to your account cannot recall copies you have shared.
Your account and content
Your stories and photographs remain yours. Only upload material you are entitled to use. The service needs to store, process and display that material to provide the features you choose, as explained in the privacy notice. Keep your password and account links private and contact support if you suspect unauthorised access.
Journeys are private within the service. Family account invitations, automatic delivery of legacy notes and public journey publishing are not enabled. A recipient name in a note does not send it or grant access.
Problems and your rights
For a service problem or complaint, email support@memoriesunlocked.app with the affected feature and what happened. Do not send passwords or password-reset links. These terms do not remove your statutory consumer or data-protection rights.