Your memories deserve clear answers.

Who is responsible for your data

Memories Unlocked is operated by Daniel Sales, trading as Memories Unlocked, who is responsible for the personal information handled by this service.

Business correspondence address: 36 Rydal Avenue, Ramsgate, CT11 0PX, United Kingdom

For privacy questions or requests, email support@memoriesunlocked.app. Do not send passwords or password-reset links.

Reading this notice does not start a trial or authorise a payment.

Your private memories

Account holders must be 18 or over.

Memories Unlocked is available through this website on desktop and laptop browsers. Your Memories Unlocked account connects your saved stories and photographs. Browsing samples or creating an account does not start a trial.

Journeys created here are saved as private. You can choose to export a story or note and pass the downloaded copy on yourself. Family account invitations and public journey publishing are not enabled. Authorised service operators and the providers running the service may process data to operate and support it; private access does not mean the data is visible only to you in every circumstance.

What your account keeps

The account service handles your email address and sign-in. Saved content can include journey and memory titles, dates, places, coordinates you provide, stories, clues, messages, cover pictures and photographs. A legacy note can include a title, your words and an optional recipient name. Original photos and previous photo versions are retained alongside selected edits. AI style and editing instructions can be saved with an edited memory.

Trip plans can include selected destinations, a cover and badge choice, target dates, companions, a budget note, planning notes, checklist items and a stage. Saved map settings can include a label, description, symbol, colour and your own visit checkmarks. Signed-in plans and saved map settings are stored with your journeys in your account.

Supabase provides account sign-in, saved records and private account-photo storage. Sign-in information is also kept in your browser so your session can continue. Saved Places and older Followed preferences are saved on the device where you choose them.

Why we use your information

We use account and content information to provide the account service you request, including sign-in, saving and retrieving memories, exports and necessary account emails. Where this is necessary for our agreement with you or steps you ask us to take before it, we rely on contract.

We rely on legitimate interests to answer general enquiries, investigate faults, prevent misuse and maintain recovery copies. Our interests are running a reliable service and protecting people's information. We limit the information used and access to what is needed for those purposes.

Private memories can include ordinary personal information about other people, including children. We rely on legitimate interests to provide the account holder's private memory service while considering those people's expectations and rights. Sensitive information needs a separate assessment and an additional legal condition where required. Contact support if your information is included and you have a concern.

We rely on legal obligations where we need information to handle a statutory data-rights request or comply with a specific legal duty. Accepting trial terms is not blanket consent to unrelated processing.

Samples and browser storage

Without a Memories Unlocked sign-in, sample story changes, plans and map settings are stored in this browser. They are separate from account memories and are not imported automatically. Hosted sample photo uploads, access and AI previews are paused. Existing hosted photo records are preserved.

Resetting sample stories restores the browser's sample list. It does not delete uploaded copies or AI request records from hosted storage. Clearing browser data can remove local sample stories and preferences and sign you out, but it does not delete your saved account data.

The English or Spanish language preference is saved in this browser, separately from your account. It changes built-in interface text. Your personal stories, titles, notes, captions and other writing are never translated automatically or sent to a translation provider.

Travel Photo Vault

The Photo Vault stores only photographs you choose after agreeing to private storage. It keeps the original file, filename, file fingerprint, available photo date and your folder or trip label. Original files can contain embedded camera and location information, even when location grouping is off.

Location grouping is optional and off initially. When enabled, it reads coordinates already embedded in your selected photographs. Optional online place-name lookup sends those coordinates to Photon, an OpenStreetMap-based service, only after you select that separate option. File selection does not give this website access to the rest of your camera roll or permission to track you in the background.

The beta accepts up to 20 photographs per account, with a maximum of 8 MB per JPG, PNG or WebP file. Your existing account access and storage allowance also apply. Turning a vault photo into a memory keeps its private original and does not replace an existing memory photograph.

Use Download original in the vault to keep a separate copy. The current Download your memories ZIP includes photographs attached to memories; it does not include unattached vault photographs or their folder list.

Optional AI editing

Hosted AI photo processing is outside the new managed trial. Manual editing remains included. The optional AI requests described below apply only where enabled for eligible existing or private-review accounts.

Manual photo adjustments run in your browser. Choosing an AI preview sends a working copy of the chosen photograph, your editing instructions and the selected style to OpenAI. AI processing starts when you request it; simply opening the editor does not request an AI edit.

The website keeps AI request records and completed previews in private hosted storage to check earlier requests and avoid creating the same edit twice. These records can include your instructions and generated image. A request already running may finish after you close the editor.

Your original photograph is kept separately. AI can alter faces and meaningful details, so review the result before choosing it and saving the memory.

Map settings and visit records

Visit checkmarks are self-reported records. They do not verify your location, change a plan's stage or replace the older Followed preference. Custom map labels, descriptions, colours, padlocks and stamps do not grant family access or make a journey public.

The map's Places of interest layer is an optional, partial list of selected landmarks. In Explore, choosing Search or loading a place guide sends the search text or selected place to English Wikipedia through our server. Your notes and reviews are not sent. Guides contain attributed excerpts and nearby geographic articles, not live opening times or a complete list of attractions. Saved guides, locations, ratings and reviews stay with your private account, or in this browser in sample mode.

The travel desk opens provider websites only when you choose a link. Supported links include your chosen destination, travel dates, adults, rooms or airport codes. They never include personal notes or reviews. Providers handle prices, cookies, availability and any booking. Map background labels depend on the map provider and may remain in their original language.

Services that process information

Alongside Supabase and optional OpenAI image editing, the website uses OpenAI's hosting service and Cloudflare storage and delivery services. Some preview photos and AI request records are kept separately from your account-photo storage.

The primary Supabase project is in Ireland. Other processing can take place outside the UK, including in the United States. OpenAI Sites uses Cloudflare for managed web hosting and delivery; its published subprocessor list identifies US web hosting and delivery near the visitor. Email, support, log and backup processing can have different locations.

The published agreements for Supabase, Resend and OpenAI Sites include Standard Contractual Clauses with UK Addendum provisions for relevant international transfers. The applicable arrangement depends on the service and data involved. Email support@memoriesunlocked.app to ask about the safeguards applying to your information.

Provider-held log and backup copies can have different retention arrangements from our active records. We consider those copies when handling a relevant data request.

Account confirmation and password-reset emails are delivered through Resend. Support email is hosted by Namecheap Private Email. If you email support, your email address, message and any attachments are processed by that email service and the person handling your request.

Encrypted recovery archives are stored in the operator's private Microsoft OneDrive backup account. These recovery copies are separate from ordinary account storage and the downloaded copies you keep yourself.

When connected, Google Maps supplies the map background and is requested in English (UK). Otherwise, backgrounds load from OpenStreetMap, OpenTopoMap or Esri, depending on the view you choose. Fonts load from Google Fonts. Loading these resources sends normal connection information, such as your IP address and the resource requested, to their providers. Map requests also identify the map area being displayed.

How long we keep information

We keep active account content while it is needed for your account service. When an account closes, a managed trial's viewing and export access ends, or you make a relevant request, we review what still needs to be kept and what should be removed. An access deadline is not an automatic deletion date.

Resolved support cases, fault and security records, hosted samples and AI request records are reviewed for their continuing purpose. We review retention at least monthly and when a request, incident, closure or relevant service change calls for it. We keep only information needed for a specific follow-up, complaint, legal duty or service purpose.

Recovery copies are restricted to recovery use and reviewed when a replacement copy is verified, a request is received or a restore is completed. Removal from active storage may leave a restricted backup copy until its reviewed replacement or removal. Before restored data is made accessible, we reapply current deletion and suppression records.

Your current controls

• Edit a memory: update its story, date, place, messages or selected photograph, then choose Save Memory.
• Browse Photos: find the pictures attached to your memories, view a complete photograph, open its memory or return to Photo Studio. Destination inspiration is separate from your personal collection.
• Keep the original: use Photo Studio's Download original, or restore an earlier picture where one is available.
• Download your memories: use Account & privacy for a ZIP of stories and linked photographs, including preserved originals and legacy-note titles and recipients. The collection export supports up to 100 MiB, subject to its displayed record and photo limits. Legacy notes can be restored in Leave a Legacy. Signed-in desktop users can restore a verified original ZIP as separate private copies. Existing memories are not overwritten. Archived items stay archived; sharing permissions and device favourites are not imported. Originals and editable copies use separate storage. A cancelled restore may leave staged private photos; retrying the same ZIP reuses verified files.
• Share a selected story: preview the selected memories and download a self-contained story, or print it to PDF. Private journey notes and future messages are excluded unless you choose them. The copy contains the selected photographs, so check it before passing it on.
• Manage a legacy note: save, edit or deliberately delete the note attached to a journey. Downloading a note includes the writing currently in the editor. The recipient name does not send a message or grant account access.
• Manage trip plans: save and edit planning details, or start a journey from the same plan. An unstarted plan without linked memories can be removed from the Bucket List. Removing it hides the plan; it does not fully delete the journey or account data.
• Manage the map: edit a journey's map settings and add or remove your own visit checkmarks. These controls do not change who can access your memories.
• Sign out: end the Memories Unlocked session in this browser. This does not delete account data or sign you out on every other device.

Story and note downloads are prepared in your browser. Story photographs retain their existing file metadata, which can include camera or location information. Hiding date and place labels does not remove metadata inside the photograph. Downloaded copies, including copies you give to someone else, are separate from your saved account. Later editing or deletion in your account cannot recall those files.

Removing a picture is not full deletion. Remove photo clears the selected picture, while preserved originals and earlier versions can remain. Removing a journey cover also keeps its saved original.

Self-service account deletion is not available in this review. Contact support for an account-deletion request. We will verify the account and explain the scope before proceeding. Deletion affects the shared account in both versions of Memories Unlocked. We review account, support and recovery records using the retention criteria on this page. Reset sample stories, Sign out and clearing your browser do not delete hosted account data.

Your optional offline copy

Offline access downloads your selected account collection and original photos into encrypted storage in this browser. Your offline passphrase protects the device copy and is not sent to our server. Anyone who knows that passphrase and has the device or an exported encrypted copy can open it.

Signing out locks open offline workspaces on this website address. It does not erase device copies or exported files. Later account changes or deletion cannot recall an offline copy. Remove a device copy yourself when finished, after keeping any unsynchronised work and a backup safe.

Offline edits stay on your device until you explicitly sync while signed in to the matching account. The server checks your current access. Conflicts do not automatically replace newer account records. Browser storage and passphrases are your responsibility; we cannot reset the passphrase for an existing encrypted copy.

Your data rights

You can ask to access or correct your personal information, request deletion or restriction, and ask for a portable copy where the right applies. The rights available depend on why the information is used and the applicable law.

To make a request, email support@memoriesunlocked.app. We may need proportionate information to verify your identity. Do not send passwords or password-reset links. These requests remain available after your ordinary viewing and download access ends.

Your right to object: Where we use your information on the basis of legitimate interests, you can object because of your particular circumstances. Where processing relies on consent, you can withdraw that consent.

You can raise a data-protection complaint with the same support address. You can also complain to the Information Commissioner's Office.