A little help, every step of the way.

Welcome and your first memory

Watch the welcome video, pause at any step, or read the transcript below. Replay it whenever you need a little guidance.

Open your V2 app

Choose Open the App to go straight to your journeys. The web app uses the same account, photographs, plans and map settings as this website. Stay on the same website address to keep the same sign-in session.

Use Journeys, Explore, Memories, Photos, Photo Vault and Map to move around. A link to a saved trip plan opens that plan after your account has loaded. Back to Website returns to the opening page.

This is the browser version of Memories Unlocked. There is no released V2 app-store installation.

Open the App

Take your memories offline

While connected, sign in and open Offline access. Prepare a device copy with an offline passphrase. Wait for the complete-download message before travelling. Use the same app address and browser to open your offline library.

The offline workspace keeps downloaded stories, archived records, original photographs, Photo Vault, destination guides and the welcome film. Save new memories and edits on this device, then return online and choose Sync to my account. Conflicting edits stay in your local copy for review.

Live search, online map backgrounds, place-name lookup, sign-in and sending a share need internet. The offline map shows saved coordinates without online map tiles. Keep an encrypted offline backup: browser storage can be removed, and an existing offline passphrase cannot be reset.

Offline access

Your account and the samples

Open Account & privacy to sign in with your Memories Unlocked email and password. Your Memories Unlocked account connects your saved journeys and photographs. Creating an account or browsing samples does not start a trial. When a place is available, read the terms in your account and choose Start my free trial.

Without a Memories Unlocked sign-in, you can explore fictional sample stories. Sample story changes, plans and map settings stay in this browser and are never imported into your account automatically. Hosted sample photo uploads, access and AI previews are paused. Existing hosted photo records are preserved. Sign in to add photos to your account.

If you are signed in but your journeys have not appeared, choose Refresh my memories. Check which account is shown before adding anything new.

Confirmation and password emails

Use Create an account or Forgot password? in Account & privacy. Check your inbox and spam folder, then open the latest link in the same browser you used to request it.

Stay on the same Memories Unlocked website address while completing the process. Different website addresses keep separate browser sessions. If a link has expired or opens in another browser, return to the original browser and request a fresh link.

Save a memory and its photograph

1. Open or create a journey, then choose Add Memory.
2. Add the date, place, title and story. Choose Add a photo for an existing picture, or Take your photo to use a supported phone camera.
3. If you use Photo Studio, review the result and choose Use AI Version, Use Enhanced Version or Use Original.
4. Choose Save Memory in the memory form. Selecting a preview in Photo Studio does not complete this final save.

JPG, PNG and WebP photographs up to 25 MiB per file are supported. Each upload and its saved copies must also fit your remaining account allowance. For HEIC or another format, export a JPG or PNG copy first. If the camera does not open or you decline camera access, you can still use Add a photo.

Travel Photo Vault

Open Photo Vault in the app toolbar. Agree to private storage, add an optional trip name, then choose photographs from your device or open its camera picker. Photos stay in the vault until you choose an empty memory for them.

Optional location grouping uses GPS already saved in the selected photograph. A separate optional lookup can turn coordinates into place names. Without location data, photos are grouped by the available date. A file date can be the time the file was changed, rather than when the photo was taken.

The website imports only the photographs you select. It cannot collect new camera-roll photos or track your location in the background. The beta allows up to 20 photos, 8 MB each, within your existing account storage allowance.

Rename a folder to make it yours, open a complete photograph, or choose Use in memory. Only memories without a photo are eligible, and the vault original stays private. Use Download original to keep an unattached photo separately; the current memories ZIP does not include unattached vault photos.

Open Photo Vault

Your Photos toolbar

Choose Photos in the main toolbar. Your Photos brings together photographs from your saved memories. Search memory or journey titles, filter by journey, view a complete photo, open its memory or return to Photo Studio.

Destination inspiration shows the approved real photographs used in Explore, with their sources and a link to each destination. These pictures are separate from your personal photo collection.

Add a photo starts a memory. After editing a picture, finish with Save Memory to keep the change with its story.

Choose the finish that feels right

Enhance lets you adjust the photo in your browser. Manual adjustments are included in the early-access trial. Hosted AI processing, including Reimagine and AI Restore, is outside this trial offer.

Existing accounts with AI access may retain those tools. Where available, creating an AI preview sends a working copy of the photo and your instructions to OpenAI. Limits are five AI requests per day, with two minutes between requests. These limits do not make AI part of the early-access trial. AI can alter faces or meaningful details, so compare the result with your original before keeping it.

If a result is uncertain, use Check previous request when offered. Closing the editor does not necessarily stop an AI request already running; it may still count towards usage. Your original stays available.

Live Effect and Erase Shadows are planned for later updates and are not part of this release.

Keep your original

Open a memory and choose View full photo to see the complete photograph. Use Actual size to explore its detail. Where a separate original is available, choose Original photo to view it without replacing your saved edit.

Photo Studio keeps the original separately from an enhanced or AI-edited copy. Choose Download original in Photo Studio to save it to your device.

Remove photo removes the selected picture from the memory; it does not erase preserved originals or earlier versions. Where available, open Earlier photos in the memory form to restore a previous picture. See your data controls for the current deletion limits.

From a saved place to a trip plan

In Explore, Save Place keeps a destination in Saved places on this device. Bucket List opens your trip plans. Choose Create a plan, or Add to Bucket List on a destination, to bring up to eight destinations together.

Give the plan a title, choose its cover photograph and badge, and add a target date, companions, budget, notes or a checklist if you want. Dreaming, Planning and Ready to go describe how your preparations are coming along.

Set a target budget in your trip currency. For each itinerary item, add your estimate, confirmed price, payments so far and final cost as they become known. Open the same plan after the trip to compare actual costs with your estimates.

Save plan keeps a signed-in plan privately in your account, ready to reopen on another device. Sample plans are saved only in this browser. Start journey turns the same plan into an active journey, keeping its planning details.

You can keep editing the planning details after a journey starts. Only an unstarted plan without linked memories can be removed from the Bucket List. Removing it hides that plan from the list; it is not a full account-data deletion. Planning does not book travel or make reservations.

Your stories and future stops on the map

The map brings together future stops from your plans, saved memories and journey starting places. Use the layers and journey filter to choose what you see. Open a marker or its matching card to return to the memory, journey or exact saved plan.

Personalise a journey's map with a label, description, symbol and colour. Saved map settings and your visit checkmarks stay with a signed-in journey across devices; sample settings stay in this browser. The map background and visible layers are display choices.

I have visited this stop records your own checkmark. It does not verify a visit, start a plan or change the older Followed preference. Map colours, padlocks and stamps describe your view; they do not grant family access or publish a journey.

Places of interest is off by default. It shows a partial, curated list of landmarks around Explore destinations, with source links. It is not a live nearby search or a complete guide. These landmarks do not mark anything as visited.

Make a story to share

Choose Share on the website or Share a Story inside a journey. Select the memories you want, give the story a title, and choose whether to show dates and places. Journey notes and future messages are included only when you select them.

Choose Preview story, then review the complete document. Download the HTML story to read offline or pass on yourself, or choose Print / Save as PDF. Photographs are included in the document. If a photo cannot be included, the export stops and keeps your selections so you can try again.

A story can contain up to 100 memories and make a document up to 50 MB. The date and place options control the story's labels; the photo files keep their existing metadata. The downloaded file is a separate copy; anyone you send it to can keep it. It does not give them access to your account.

Leave a legacy note

Choose Leave a legacy on the website, or the legacy-note button in a journey. Add a title, an optional name and your words, then choose Save note. Account notes stay with their journey across devices; sample notes stay in this browser.

Return to the editor to read or change the note. You can download the current writing as a text file, including an unsaved draft, or deliberately delete the saved note. The recipient name is a label for your words; delivery is up to you.

Download a copy of your memories

In Account & privacy, choose Download all my memories. It includes saved Vault originals, even when they are not attached to a journey. For just the journey records and linked photos, choose Download journey-only ZIP. In sample mode, choose Download sample copy.

Extract the ZIP and open album.html. Each journey has its own chapter with photographs, dates, places, stories and messages. Open stories.txt for plain text. The original files are in photos and vault. Keep the folders together.

If your collection is too large for one ZIP, use Save to a folder in desktop Chrome or Edge. A completed folder contains COPY_COMPLETE.txt. If the service closes, the copies already on your computer will still open. Download before the date in your account.

Archived journeys and memories are included. Keep the full copy private. For a story to pass on to someone else, use Share a Story and choose what to include.

Each collection ZIP supports up to 100 MiB of exported content, subject to the displayed record and photo limits. Keep the page open until it finishes, then look in your browser or phone downloads. A missing photo or an exceeded limit stops the download instead of silently creating a partial copy. You can cancel without changing saved memories.

Keep your downloaded copy somewhere private. Legacy notes can be loaded from a ZIP in Leave a Legacy and reviewed before saving. To restore journeys and photographs on desktop, sign in and choose Restore a collection in Account & privacy. Review the verified ZIP before saving separate copies.

Choose English or Spanish

Use the language selector in the website header or your workspace. English is the default; Spanish is available alongside it. Your choice is saved in this browser only and does not change your account.

Navigation, forms, Explore descriptions and map controls use the selected language. Your own titles, stories, notes, captions and other writing are never translated automatically. Place names built into a map background depend on its provider.

Using another device and sharing

Sign in to the same Memories Unlocked account on another device to load saved journeys, memories, photographs, trip plans and saved map settings. Saved Places and older Followed preferences stay on the device where you set them. Sample changes and language choices do not transfer between devices or website addresses.

This release is for desktop and laptop browsers. Mobile use needs separate testing. You can pass on a downloaded story or note. Family invitations, public journey publishing and a V2 app-store installation are not available.