Memories Unlocked is operated by Daniel Sales, trading as Memories Unlocked. Contact support@memoriesunlocked.app for account, service or privacy questions. Trial places are available only when enrolment is open.
Account holders must be 18 or over.
When enrolment is open, a new, confirmed account receives 14 days from explicit acceptance of the displayed offer. Creating an account, viewing sample stories or visiting the website does not start the trial. The server records the access dates. Existing accounts continue on their current access without a new trial countdown. The initial group has up to five trial places; a place is available only while enrolment is open and capacity remains.
No card is required and there is no automatic charge. Optional paid access is planned at £3.99 per month and is not active. Any paid service requires a separate choice and its price, billing, cancellation and refund information before a purchase.
A trial account has 100 MB of private photo storage, meaning 100,000,000 bytes. Originals, selected pictures, edited versions, photo history, covers, smaller display copies and unfinished uploads count towards this allowance. Removing a selected picture can retain originals and history and may not free storage.
Supported uploads are JPG, PNG and WebP, up to 25 MiB per file. A file and its saved copies must fit the remaining account allowance. Manual editing is included; hosted AI photo processing is outside this trial offer.
New saves, edits, uploads and collection restores pause at the trial end date. You then have 30 further days to view and download your memories. Ordinary access ends at the server-recorded read/export deadline; contact support for account or data requests.
There is no automatic payment. Ending access does not automatically delete your data. Account, support and recovery records follow the purpose and review criteria in the privacy notice. We review retention at least monthly and on relevant requests, closures, incidents or service changes. Recovery copies are restricted to recovery use. You may stop using the service and ask support about closing your account.
Account & privacy provides collection ZIP downloads; selected stories and legacy notes can also be downloaded. Collection export supports up to 100 MiB per ZIP and the displayed record and photo limits. It reports an error rather than silently leaving items out. Contact support if your collection exceeds those limits.
Keep downloads private and review them before sharing. Copies can contain photographs, location information and messages. Sharing a downloaded file does not grant account access. Later changes or deletion in your account cannot recall copies already shared.
Your stories and photographs remain yours. Only upload material you are entitled to use. The service stores, processes and displays material to provide the features you choose, as explained in the privacy notice. Keep passwords and account links private.
Journeys are private within the service. Family account invitations, automatic legacy-note delivery and public journey publishing are not enabled. A recipient name in a note does not send it or grant access.
For a service problem, complaint or account/data request, email support@memoriesunlocked.app. Do not send passwords or password-reset links. These terms do not remove statutory consumer or data-protection rights.